Customer care
Returns, exchanges and free adjustments
We would rather fix it than argue about it. Most problems are fit, and fit is fixable, which is why we include one free adjustment.
One free adjustment
Within 7 days of delivery, tell us what needs changing and we will do it at no cost. This covers fit, hem length, sleeve length and minor alterations.
- Send photos on WhatsApp so we can assess it
- You pay only postage if the garment has travelled
- Turnaround is 3 to 7 days depending on the change
Wrong size ordered
If you ordered the wrong size from the size chart, we can exchange it if the style is in stock. You pay the return postage and any price difference.
- Exchanges only, no cash refunds on made-to-order pieces
- Stock moves fast on some styles
- Message us before you post anything back
Faulty or not as described
If a seam fails, a bead comes loose or the piece is not what we said it was, that is our fault and we fix it or replace it at our cost, including postage.
- We replace the item, not just repair it
- You keep the original until the replacement arrives
- No time limit on manufacturing faults
Things we cannot take back
Be honest with us about these and we will always tell you before you pay.
- Custom measurements, once the toile has been approved. The fit was agreed by you, so we cannot redo it for free.
- Delivered pieces that have been worn, washed, ironed or altered by another tailor.
- Beadwork or lace that has come loose after dry cleaning by someone other than us.
- Changes of mind on colourway once production has started.
How to start a return
- 01Message us on WhatsAppSend your order reference, photos of the piece, and what you want changed.
- 02We tell you honestly what is possibleIncluding whether it is free, what it costs, and how long it takes. No surprises.
- 03Send it back if neededWe give you the workshop address in Yenagoa. Pack it in a garment bag if you can.
- 04We fix or remake itThen it goes back to you. We message you at each stage.
Returns are handled Monday to Saturday, 9am to 6pm.